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Flagship of Compaints

Southwark.TV received this notice from Jean, a long-term user of the Pulse:

Iíve been a regular user of the Pulse gym since it opened. My opinions and concerns have been sought from the user reps and represented on my behalf at their meetings and I have to extend my gratitude to Jeff and Rachel for being the voice of members. There are probably 3 issues that come up more consistently for me, quality of cleaning, out of order equipment that takes an eternity to fix and air conditioning. I wrote to Fusion in February about the latter. I received an automated reply but to date have never had any response. I think this is typical of the management. Itís such a shame that what was billed to be a flagship place is let down by the consistent complaints.
Jean Eastgate

We wait to see what happens with this growing list of voices, comments and complaints. Send your comments to us at Southwark.TV
  8/4/2013           

Peckham Pulse service - in a spin

Southwark.TV received this notice from a local user of the Pulse:

I attend spinning classes on Thursday mornings (7.05 am) at Peckham Pulse. In the last 4 weeks 3 classes have been cancelled due to no instructor. I have spoken to a member of staff a couple of weeks back and he assured me he would have spoken to management about this and asked them to contact me. To date no one has and this morning the same issue happened again. Now - I understand that currently you have no much control over this as instructors who cannot take a class have to find their own cover, however it is quite clear that this arrangement is not working. What you are going to do about this with the instructor in question is none of my business, however I'd like to know what you are going to do to compensate your members for this unacceptable lack of service. While a couple of weeks ago I would have been happy with an apology, I think it is now time for you to give me a partial refund of my membership subscription.
I have been a member for over 7 years, pay annual subscription and put up with this for a long time. I am not happy about the way you keep promising something will change and never does.
I look forward to hearing from you.
Nicole Leida

We look forward to seeing what happens. Have your say at Southwark.TV
  7/4/2013           

PULSE 1

Peckham Pulse is a fine facility for Peckham and Southwark. Or is it? Fusion who manage the sports centre for the Council and the community have not built a great track record. The User Group who work with Fusion to improve the service have real frustrations.

Send in your comments on this and other videos to us at Southwark.TV
  3/4/2013           

PULSE TAKING

Two local Councillors sit on the Board of Fusion-Lifestyle who run Peckham Pulse. Is there a conflict of interest in this?
The Mission statement as submitted to the Charity Commission states: Fusionís mission is to provide inclusive and accessible leisure for a healthier lifestyle. This means that we will provide services that are the very best available: and make them accessible to everyone at a price they are willing to pay.

The following questions to Cllr Veronica Ward are pertinent:
- have you made the board aware of the complaints the user group has raised over the last few years?
- do you think we are being picky and a nuisance in raising these issues?
- does the board take seriously the fact that inaccurate returns (that would result in financial gain) have been made to Southwark Council?
- are you confident that this was the only such incident and that systems will be improved to ensure no reoccurrence?
- do you think that Fusion-Lifestyle has honoured its mission statement?

Southwark.TV has learnt of instances of lying to and bullying the user group. This cannot be acceptable behaviour. Young people are always under scrutiny for their behaviour, but what on earth is going on here?

Send your comments on this and other issues and the videos to us at Southwark.TV
  3/4/2013           

PULSE 3

Another comment on the running of Peckham Pulse by Fusion-Lifestyle and Southwark Council.
Email comments to Southwark.TV
  4/4/2013           

Pulse 4

Jeff urges local people not to accept what may be second best because of the "Peckham Factor" and cynicism.
Send your comments on this and other matters to Southwark.TV
  4/4/2013